When a parent pays through your paybill, the account number they enter must be the learner’s admission number. That is how the payment is matched to the right learner.
Paybill payments land in Finance → Daily → Pending queue, where every row needs allocating. If your school has automatic allocation switched on, payments with a valid admission number are allocated for you, oldest term first. Ask us if you would like it on.
- 1Go to Finance → Daily → Pending queue.
- 2Select Allocate on a payment.
- 3Use Suggest: oldest first or Suggest: votehead priority, or add rows by hand.
- 4Select Save drafts, then Finalize.
Tell parents to use the admission number exactly as it appears on the fee statement. A wrong or missing account number is the most common reason a payment is not matched.